All New Apprenticeship Pre-Apprenticeship and Apprenticeship Programs are brought to you at no cost by our grant partners not limited to the Department of Labor, Workforce Boards, and Employers. By entering the program, you acknowledge and agree to complete and submit documentation and comply with the requirements for eligibility.

However, candidates who meet one or more of the following criteria may be eligible for a second interview or the opportunity for re-training:

• Exemplary participation: 85% or higher
• Facilitator/Coach personal recommendation
• Overall motivation to continue moving forward in the interview process and/or re-training.

If you are unsuccessful in receiving an employment offer after your initial interview, you may be afforded the opportunity to interview again after completing additional training. This may require you to attend additional bootcamp sessions with a future cohort or participate in supplemental trainings. Please note that this decision will be made on a case-by-case basis and we cannot guarantee additional training and/or interviewing opportunities. 

If you are not provided another opportunity to interview, you will not be able to continue the program. You will not have any financial obligation for any training you receive, and we hope that the experience, new skills, portfolio and expanded network help you gain employment elsewhere within the ITSM industry.

You can request to join any Bootcamp, however, cohorts can reach capacity so please indicate your preference and we will try to accommodate accordingly. 

Typically this will be scheduled with the hiring manager during the last few weeks of the Bootcamp. However, your interview may take place several weeks after bootcamp depending on what location(s) you are applying for and the available openings there. 

If given an offer, your start date will be negotiated with the HR team. Typically, it will be within a couple of weeks from your offer. However,  this may vary depending on what location(s) you are applying for and the available openings there. 

You are eligible to participate in the employer’s benefits program, including comprehensive medical and dental plans, life
insurance, long-term disability plan, and paid vacation and holidays. More details are provided with the offer letter

Technically yes, however, please know that this will be challenging. Bootcamp is intense learning and requires between 15-20hrs per week to keep pace. Those that are successful in bootcamp while working full-time must be extremely effective at time management, disciplined in their studies and are able to effectively prepare for the impact of those 9 weeks. 

Apprenticeship is a full-time job + additional time spent training and receiving coaching and mentoring. While the Apprenticeship support is provided for the first 12 months, your employment is as a full-time employee, not as a contractor or temporary intern. 

Currently our cohort size is a maximum of 18, though it will typically be less than that.

Currently there is no financial relocation assistance provide, so please choose your desired work location(s) accordingly when applying.

You can indicate your desire to join a specific cohort start date, however, by default we will get you setup for the next available cohort.

Available seats are limited, and are typically filled on a first-come basis after our Apprenticeship Agreement is signed, though in some scenarios, specific job location availability may dictate seat priority.

It varies over time. Self-guided learning on LEX. When you are working on a project there are team meetings, addressing assignments, and customer tickets.

All Apprentices who choose to pursue certifications during the 12-month apprenticeship can do so at no cost for the first exam. If do not pass and wish to retake an exam during the 12-month apprenticeship, please note that NEW will contribute $50 for any the first retake. Any additional test costs will be the responsibility of the apprentice.

Pre-employment bootcamp participants (Learners) will be provided course material to prepare for certifications at no cost as part of the program, however, NEW will not provide exam vouchers or financial contribution towards exam fees, except for in the cases below:

• Participants in the ITSN bootcamp have the option to take the ServiceNow Certified Systems Administrator (CSA) exam at no cost during bootcamp if they meet certain outlined criteria. In addition, NEW will also contribute $50 one additional retake of the CSA.
• Pre-employment bootcamp participants (Learners) that have received grant funding will receive financial contribution to cover full certification cost of the initial test, as well as $50 towards only the first retake, (if necessary).

Cohort Path

Consists of a group of apprentices (about 15) working and learning alongside one another.

• 2 facilitated sessions (4 hours)/week on Tues/Thurs from 7-9pm EST

Self-Starter Path

A more individualized and guided approach to the apprenticeship program.

• 1 facilitated session w/ 1-3 participants (1 hour)/week scheduled Mon-Fri between 5-8pm EST

Learn more about each learning path here.