Servicenow Apprenticeship


Next cohort launch Tuesday, 6/1

>>> Apprenticeship overview

>>> Job Details & Eligibility

>>> Application & FAQs

Join a small group of apprentices on a 14-month accelerated career journey, as you gain full-time experience while pushing yourself to and learn grow on your way to becoming a leader in tech.

 servicenow apprenticeship overview

train during bootcamp

Learn skills and get certified in ServiceNow during a 9-week Bootcamp during evenings


Interview directly with a hiring manager to verify the skills you learned in bootcamp for a role at Global Tech Consulting

Start Full-Time

Get hands-on experience while earning a full-time salary plus benefits as a Tech Process Associate

Training, Coaching & Mentoring

Receive coaching, mentoring and additional development for 12 months

Accelerate & Advance

Learn and grow quickly as you advance in the organization and become a leader in tech

Apprenticeship learning



  • 9 Weeks
  • ≈5 hours live training + 10-15 hrs additional time per week
  • Mondays, Wednesdays & Fridays from 5:30-7:30pm CST


  • ServiceNow
  • Basics of Programming
  • Intro to ITIL
  • Intro to Agile


  • ServiceNow Certified Systems Administrator



  • 12 Months
  • 4 hours live training + 5-10 hrs additional time per week
  • Tuesdays & Thursdays from 6-8pm CST


  • ITIL
  • Advanced ServiceNow
  • Google IT
  • Computer Network Basics
  • Cybersecurity Basics
  • Systems Admin
  • Operating Systems

Certifications + Credits

  • ITIL Certification
  • CIS Certification
  • Google IT Certification
  • Up to 30 credit hours towards completion of Bachelor’s degree (through Southern New Hampshire University) 

Job Details

In this role, you will utilize the ServiceNow platform to provide support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency. This is part of the Tech Process Associate Level II designation.

There are multiple tracks you can pursue within the Bootcamp which will influence the specific role and team you are placed in after hiring. For more detail on those roles, check out the “Role Specializations” tab. 

ServiceNow System Administrator 

Job Description — The role plays a vital function in ensuring the day-to-day administrative support for the internal team as well as customers. This includes ensuring functionality and usability are aligned with the organization’s priorities, enabling delivery teams to do their work effectively.

  • Works to resolve ServiceNow Incidents in a fast and solution-oriented manner.
  • Resolving Incidents within SLA constraints
  • Working with team members to resolve technical issues.
  • Identifying and documenting Problems.
  • Assisting in the creation and maintenance of Knowledge Articles.
  • Collaborating across functional lines to understand and resolve issues.
  • Understanding and supporting custom Now platform applications.


  • Demonstrate proficiency in using the ServiceNow platform (“ServiceNow Fundamentals) 
  • Demonstrate an understanding of the ITIL framework/processes 
  • Demonstrate effective communication skills — verbal, non-verbal, and written
  • Collaborate with all functional units of the organization to resolve issues 

ITIL Process Consulting 

Job Description — This role provides support for deployment and integration efforts of ITSM systems based on the ITIL framework. 


  • Demonstrate an understanding of the ITIL framework/processes 
  • Demonstrate proficiency in using the ServiceNow platform (“ServiceNow Fundamentals) 
  • Identify and document business processes and requirements 
  • Demonstrate proficiency in solving problems and improving business processes 

Business Analyst

Job Description — This role will serve as a liaison between technical teams and clients to identify core business needs and translate them into clear functional requirements. He or she will support the business analyst team by: 

  • working with clients to identify their business needs
  • Identifying areas of process/platform improvement and recommend solutions 
  • Guide customers with appropriate tools, features, and processes on the ServiceNow platform 
  • Collaborate with the organization to support continuous improvement of customer delivery to meet customers’ needs and KPIs 


  • Demonstrate an understanding of working in an Agile development environment as a business analyst (such as SCRUM and Kanban)
  • Demonstrate strong communication skills and ability to work with various clients and stakeholders 
  • Demonstrate proficiency in using the ServiceNow platform (“ServiceNow Fundamentals) 
  • Demonstrate an understanding of the ITIL framework/processes 

Organizational Change Management (training, presentation) 

Job Description — This role will support the OCM team to develop and execute OCM strategies and plans. The successful candidate will work with 

  • Assist the OCM team in Implementing change initiatives related to business processes and technologies.
  • Assist in meetings with the customer to ensure an understanding of the current culture, and developing a change adoption plan.
  • Drive adoption and proficiency of changes within the program in compliance with the customer’s change management methodologies.


  • Demonstrate an understanding of working in an Agile development environment as a business analyst (such as SCRUM and Kanban)
  • Demonstrate strong communication skills and ability to work with various clients and stakeholders 
  • Demonstrate proficiency in using the ServiceNow platform (“ServiceNow Fundamentals) 
  • Demonstrate an understanding of the ITIL framework/processes 

ServiceNow Developer 

Job Description — This position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform.


  • Demonstrate an understanding of different SDLC such as Agile Development, Scrum and Waterfall Methodologies
  • Demonstrate proficiency in HTML/CSS, Javascript, JSON, and AngularJS 
  • Demonstrate proficiency in using the ServiceNow platform (“ServiceNow Fundamentals”) 
  • Demonstrate good communication skills and ability to collaborate with the team

Associate Degree Holders: $37,000 – $42,000
High School Graduates: $35,000

Health benefits
Apprenticeship tuition fees 
Opportunity for additional tuition support

Hiring needs will vary based on client needs and position openings, but we anticipate apprentices in: Dallas, TX | Raleigh, NC | Indianapolis, IN | Phoenix, AZ | Hartford, CT | Providence, RI | Chicago, IL with additional needs in surrounding geographical areas as advertised.

Apprentices willing to relocate upon job offer will be given priority for cohorts.

Any Apprenticeship tuition costs not covered by grants will be paid as an additional job benefit.

In addition, Apprentices can apply for additional tuition reimbursement opportunities after the Apprenticeship is complete.

Meet Naomi

As a member of our first ServiceNow Apprenticeship cohort, Naomi successfully transitioned into the IT field from the restaurant industry in large part due to her characteristic determination. Her coach describes her as a “true problem-solver,” and her passion for continual learning is evident in the work she does.

Naomi’s experience trouble-shooting POS systems, combined with her growing programming skillset has positioned her for success in the first step of her tech career as a Tech Process Associate.

Program eligibility

Our apprenticeship is designed to provide a pathway to a successful tech career where opportunities traditionally do not exist. Therefore, we must insist that all applicants have not yet completed their Bachelor’s degree.

>>> Passion for tech


>>> High school diploma (cannot have earned bachelor’s degree)


>>> Attention to detail and Problem-solving ability 


The application Process

Complete Your Application

Take 10-15min to complete our application so we can better understand your desire to work in the Tech Industry.

Complete A Servicenow project

Start getting hands-on experience as you complete a short project within the ServiceNow platform to demonstrate your ability to problem-solve and communicate

Interview with a fellow

Set up a 20-30min interview with a New Apprenticeship graduate to see if an apprenticeship is the right path for you.

 Upcoming Bootcamp Launch Dates

 Monday, May 3rd


Tuesday, June 1st

Monday, June 28th


What’s the difference between Bootcamp and the Apprenticeship?

The ServiceNow Bootcamp is a 9-week intensive training program designed to prepare apprentices to start their full-time employment. Bootcamp requires 15-20hrs per week of live sessions, training, 1-on-1 coaching, studying and portfolio building to be successful.

The 12-month Apprenticeship starts shortly after Bootcamp ends for all apprentices that accept full-time employment offers. In addition to working as a Tech Process Associate, apprentices spend an additional 10-15hrs per week receiving expert training, coaching, and mentoring to further develop their technical and leadership skills.

Does the ServiceNow Apprenticeship cost anything?

As an Apprentice there is no cost to you. All costs are covered by our Partner Company (employer), including any resources and testing/certification costs. We may seek available grant funding to offset any costs so we ask that you provide any necessary documentation for approval of available grant funds as requested. 

Am I guaranteed a job?

No, unfortunately we cannot guarantee a job offer. Though the training has been co-designed with our Partner company specifically to provide the skills necessary to start employment, it is up to our apprentices to effectively learn and demonstrate that knowledge in their portfolio and during the interview process.

What happens if I don't get a job offer after my interview?

If you are unsuccessful in receiving an employment offer after your initial interview, you may be afforded the opportunity to interview again after completing additional training. This may require you to attend additional bootcamp sessions with a future cohort or participate in supplemental trainings. Please note that this decision will be made on a case-by-case basis and we cannot guarantee additional training and/or interviewing opportunities. 

If you are not provided another opportunity to interview, you will not be able to continue the program. You will not have any financial obligation for any training you receive, and we hope that the experience, new skills, portfolio and expanded network help you gain employment elsewhere within the ITSM industry.

Can I join any bootcamp?

You can request to join any Bootcamp, however, cohorts can reach capacity so please indicate your preference and we will try to accommodate accordingly. 

When will my final hiring interview take place?

Typically this will be scheduled with the hiring manager during the last few weeks of the Bootcamp. However, your interview may take place several weeks after bootcamp depending on what location(s) you are applying for and the available openings there. 

When will I start the full-time job?

If given an offer, your start date will be negotiated with the HR team. Typically it will be within a couple of weeks from your offer, however,  this may vary depending on what location(s) you are applying for and the available openings there. 

Can I participate in bootcamp while working a full-time job?

Technically yes, however, please know that this will be challenging. Bootcamp is intense learning and requires between 15-20hrs per week to keep pace. Those that are successful in bootcamp while working full-time must be extremely effective at time management, disciplined in their studies and are able to effectively prepare for the impact of those 9 weeks. 

How is this different from an internship?

Apprenticeship is a full-time job + additional time spent training and receiving coaching and mentoring. While the Apprenticeship support is provided for the first 12 months, your employment is as a full-time employee, not as a contractor or temporary intern.