Servicenow Apprenticeship


>>> Apprenticeship overview

>>> Job Details & Eligibility

>>> Application & FAQs

Join a small group of apprentices on a 14-month accelerated career journey, as you gain full-time experience while pushing yourself to and learn grow on your way to becoming a leader in tech.

 servicenow apprenticeship overview

train during bootcamp

Learn skills and get certified in ServiceNow during a 9-week Bootcamp during evenings


Interview directly with a hiring manager to verify the skills you learned in bootcamp for a role at Global Tech Consulting

Start Full-Time

Get hands-on experience while earning a full-time salary plus benefits as a Tech Process Associate

Training, Coaching & Mentoring

Receive coaching, mentoring and additional development for 12 months

Accelerate & Advance

Learn and grow quickly as you advance in the organization and become a leader in tech

Apprenticeship learning



  • 9 Weeks 
  • 4 hours live training + 10-15 hrs additional time per week
  • Mondays & Wednesdays from 5:30-7:30pm CST


  • ServiceNow
  • Basics of Programming
  • Intro to ITIL
  • Intro to Agile


  • ServiceNow Certified Systems Administrator



  • 12 Months
  • 4 hours live training + 5-10 hrs additional time per week
  • Tuesdays & Thursdays from 6:30-8:30pm CST


  • ITIL
  • Advanced ServiceNow
  • Google IT
  • Computer Network Basics
  • Cybersecurity Basics
  • Systems Admin
  • Operating Systems

Certifications + Credits

  • ITIL Certification
  • CIS Certification
  • Google IT Certification
  • Up to 30 credit hours towards completion of Bachelor’s degree (through Southern New Hampshire University) 

Job Details

In this role, you will provide support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.

Associate Degree Holders: $37,000 – $42,000
High School Graduates: $35,000

Health benefits
Apprenticeship tuition fees 
Opportunity for additional tuition support

Hiring needs will vary based on client needs and position openings, but we anticipate apprentices in: Dallas, TX | Raleigh, NC | Indianapolis, IN | Phoenix, AZ | Hartford, CT 

Apprentices willing to relocate upon job offer will be given priority for cohorts.

Any Apprenticeship tuition costs not covered by grants will be paid as an additional job benefit.

In addition, Apprentices can apply for additional tuition reimbursement opportunities after the Apprenticeship is complete.

Meet Naomi

As a member of our first ServiceNow Apprenticeship cohort, Naomi successfully transitioned into the IT field from the restaurant industry in large part due to her characteristic determination. Her coach describes her as a “true problem-solver,” and her passion for continual learning is evident in the work she does.

Naomi’s experience trouble-shooting POS systems, combined with her growing programming skillset has positioned her for success in the first step of her tech career as a Tech Process Associate .

Program eligibility

Our apprenticeship is designed to provide a pathway to a successful tech career where opportunities traditionally do not exist. Therefore, we must insist that all applicants have not yet completed their Bachelor’s degree.

>>> Passion for tech


>>> Fewer than 120 college credit hours


>>> Coding experience in HTML/CSS/Javascript, or the ability to learn


>>> Attention to detail and Problem-solving ability 


The application Process

Complete Your Application

Take 10-15min to complete our application so we can better understand your desire to work in the Tech Industry.

Complete A Servicenow project

Start getting hands-on experience as you complete a short project within the ServiceNow platform to demonstrate your ability to problem-solve and communicate

Interview with a fellow

Set up a 20-30min interview with a New Apprenticeship graduate to see if an apprenticeship is the right path for you.


What’s the difference between Bootcamp and the Apprenticeship?

The ServiceNow Bootcamp is a 9-week intensive training program designed to prepare apprentices to start their full-time employment. Bootcamp requires 15-20hrs per week of live sessions, training, 1-on-1 coaching, studying and portfolio building to be successful.

The 12-month Apprenticeship starts shortly after Bootcamp ends for all apprentices that accept full-time employment offers. In addition to working as a Tech Process Associate, apprentices spend an additional 10-15hrs per week receiving expert training, coaching, and mentoring to further develop their technical and leadership skills.

Does the ServiceNow Apprenticeship cost anything?

As an Apprentice there is no cost to you. All costs are covered by available grant funds as well as contributions from our Partner Company (employer). We do ask that you provide any necessary documentation for approval of available grant funds. 

Am I guaranteed a job?

No, unfortunately we cannot guarantee a job offer. Though the training has been co-designed with our Partner company specifically to provide the skills necessary to start employment, it is up to our apprentices to effectively learn and demonstrate that knowledge in their portfolio and during the interview process.

What happens if I don't get a job offer after my interview?

If you are unsuccessful in receiving an employment offer after your initial interview, you may be afforded the opportunity to interview again after completing additional training. This may require you to attend additional bootcamp sessions with a future cohort or participate in supplemental trainings. Please note that this decision will be made on a case-by-case basis and we cannot guarantee additional training and/or interviewing opportunities. 

If you are not provided another opportunity to interview, you will not be able to continue the program. You will not have any financial obligation for any training you receive, and we hope that the experience, new skills, portfolio and expanded network help you gain employment elsewhere within the ITSM industry.