Servicenow Apprenticeship

Join a small group of apprentices on a 14-month accelerated career journey, as you gain full-time experience | learn and grow on your way to becoming a leader in tech





 servicenow apprenticeship overview

Apply for the Program

Take 10-15min to complete our application. Get hands-on experience while completing a short competency project. Finally, you’ll interview with a fellow.

train during bootcamp

Learn skills and get certified in ServiceNow during a 9-week Bootcamp during evenings


Interview directly with a hiring manager to verify the skills you learned in bootcamp for a role at Global Tech Consulting

Start Full-Time

Get hands-on experience while earning a full-time salary plus benefits as a Tech Process Associate

Training, Coaching & Mentoring

Receive coaching, mentoring, and additional development for 12 months

Accelerate & Advance

Learn and grow quickly as you advance in the organization and become a leader in tech

Curriculum Overview



  • 9 Weeks
  • ≈6 hours live training + 10-15 hrs additional time per week
  • Mondays, Wednesdays & Thursdays from 5:30-7:30pm CST
  • Other start days/times may be added as needed


  • ServiceNow
  • Basics of Programming
  • Intro to ITIL
  • Intro to Agile


  • ServiceNow Certified Systems Administrator



  • 12 Months
  • 4 hours live training + 5-10 hrs additional time per week
  • Tuesdays & Thursdays from 6-8pm CST


  • ITIL
  • Advanced ServiceNow
  • Google IT
  • Computer Network Basics
  • Cybersecurity Basics
  • Systems Admin
  • Operating Systems

Certifications + Credits

  • ITIL Certification
  • ServiceNow Certified Implementation Specialist
  • Google IT Certification
  • Up to 30 credit hours towards completion of Bachelor’s degree (through Southern New Hampshire University) 

Apprentice Success Story

Ann Eze

Tech Process Associate at Infosys

I received and accepted a job offer from Infosys. This could not have happened without NEW taking the time from your busy schedule to follow up on my specific situation. The bootcamp and apprenticeship have changed my life for the better. So rather than just say thank you to you, I will also demonstrate my appreciation by working hard to excel in the apprenticeship program, as well as utilize the opportunity to the best of my ability. Thank you for your commitment, assistance, and support. My gratitude for your contribution to my future success is immeasurable.”


In this role, you will utilize the ServiceNow platform to provide support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team by providing production and maintenance support, conducting root-cause analysis of issues, and ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency. This is part of the Tech Process Associate Level II designation.

The primary role you will be prepared for in the Bootcamp is for a ServiceNow Developer. However, there are additional Admin roles that you may be placed in after hiring. For more detail on those roles, check out the “Developer Role” and “Admin Roles” tabs. 

ServiceNow Developer 

Job Description — This position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform.


  • Demonstrate an understanding of different SDLC such as Agile Development, Scrum and Waterfall Methodologies
  • Demonstrate proficiency in HTML/CSS, Javascript, JSON, and AngularJS 
  • Demonstrate proficiency in using the ServiceNow platform (“ServiceNow Fundamentals”) 
  • Demonstrate good communication skills and ability to collaborate with the team

ServiceNow System Administrator 

Job Description — The role plays a vital function in ensuring the day-to-day administrative support for the internal team as well as customers. This includes ensuring functionality and usability are aligned with the organization’s priorities, enabling delivery teams to do their work effectively.

  • Works to resolve ServiceNow Incidents in a fast and solution-oriented manner.
  • Resolving Incidents within SLA constraints.
  • Working with team members to resolve technical issues.
  • Identifying and documenting Problems.
  • Assisting in the creation and maintenance of Knowledge Articles.
  • Collaborating across functional lines to understand and resolve issues.
  • Understanding and supporting custom Now platform applications.


  • Demonstrate proficiency in using the ServiceNow platform (“ServiceNow Fundamentals)
  • Demonstrate an understanding of the ITIL framework/processes
  • Demonstrate effective communication skills — verbal, non-verbal, and written
  • Collaborate with all functional units of the organization to resolve issues
  • ITIL Process Consulting 


Salary Range:

$35k-$45k dependent on education, experience, and employment location. 

Health benefits
Apprenticeship tuition fees
Opportunity for additional tuition support

Hiring needs will vary based on client needs and position openings, but we anticipate apprentices in: Dallas, TX | Raleigh, NC | Indianapolis, IN | Phoenix, AZ | Hartford, CT | Providence, RI | Chicago, IL with additional needs in surrounding geographical areas as advertised.

Apprentices willing to relocate upon job offer will be given priority for cohorts.

Any Apprenticeship tuition costs not covered by grants will be paid as an additional job benefit.

In addition, Apprentices can apply for additional tuition reimbursement opportunities after the Apprenticeship is complete.

Program Eligibility

> HTML, CSS and Javascript knowledge
> High school diploma

> Ability to work full-time

in the u.s.

Program eXCLUSions

Our apprenticeship is designed to provide a pathway to a successful tech career where opportunities traditionally do not exist. Therefore, we must insist that all applicants have not yet completed their Bachelor’s degree.

Intro to ServiceNow App Development Webinar

Check out our free informational webinar on how you can become a ServiceNow Developer without any prior coding experience. We will discuss the basics of HTML, CSS, and JavaScript and how they are used in ServiceNow, as well as build a simple app during the session.


What’s the difference between Bootcamp and the Apprenticeship?

The ServiceNow Bootcamp is a 9-week intensive training program designed to prepare apprentices to start their full-time employment. Bootcamp requires 15-20hrs per week of live sessions, training, 1-on-1 coaching, studying and portfolio building to be successful.

The 12-month Apprenticeship starts shortly after Bootcamp ends for all apprentices that accept full-time employment offers. In addition to working as a Tech Process Associate, apprentices spend an additional 10-15hrs per week receiving expert training, coaching, and mentoring to further develop their technical and leadership skills.

Does the ServiceNow Apprenticeship cost anything?

As an Apprentice there is no cost to you. All costs are covered by our Employer and Workforce Partners, including all instruction, resources, coaching and necessary prep. In addition, all certification costs during the apprenticeship will be covered. We may seek available grant funding to offset any costs so we ask that you connect with a workforce board counselor and provide any necessary documentation for approval of available grant funds as requested.

Am I guaranteed a job?

No, unfortunately we cannot guarantee a job offer. Though the training has been co-designed with our Partner company specifically to provide the skills necessary to start employment, it is up to our apprentices to effectively learn and demonstrate that knowledge in their portfolio and during the interview process.

However, candidates who meet one or more of the following criteria may be eligible for a second interview or the opportunity for re-training:

  • Exemplary participation: 85% or higher
  • Facilitator/Coach personal recommendation
  • Overall motivation to continue moving forward int he interview process and/or re-training.
What happens if I don't get a job offer after my interview?

If you are unsuccessful in receiving an employment offer after your initial interview, you may be afforded the opportunity to interview again after completing additional training. This may require you to attend additional bootcamp sessions with a future cohort or participate in supplemental trainings. Please note that this decision will be made on a case-by-case basis and we cannot guarantee additional training and/or interviewing opportunities. 

If you are not provided another opportunity to interview, you will not be able to continue the program. You will not have any financial obligation for any training you receive, and we hope that the experience, new skills, portfolio and expanded network help you gain employment elsewhere within the ITSM industry.

Can I join any bootcamp?

You can request to join any Bootcamp, however, cohorts can reach capacity so please indicate your preference and we will try to accommodate accordingly. 

When will my final hiring interview take place?

Typically this will be scheduled with the hiring manager during the last few weeks of the Bootcamp. However, your interview may take place several weeks after bootcamp depending on what location(s) you are applying for and the available openings there. 

When will I start the full-time job?

If given an offer, your start date will be negotiated with the HR team. Typically, it will be within a couple of weeks from your offer. However,  this may vary depending on what location(s) you are applying for and the available openings there. 

What are the job benefits?

You are eligible to participate in the employer’s benefits program, including comprehensive medical and dental plans, life
insurance, long-term disability plan, and paid vacation and holidays. More details are provided with the offer letter

Can I participate in bootcamp while working a full-time job?

Technically yes, however, please know that this will be challenging. Bootcamp is intense learning and requires between 15-20hrs per week to keep pace. Those that are successful in bootcamp while working full-time must be extremely effective at time management, disciplined in their studies and are able to effectively prepare for the impact of those 9 weeks. 

How is this different from an internship?

Apprenticeship is a full-time job + additional time spent training and receiving coaching and mentoring. While the Apprenticeship support is provided for the first 12 months, your employment is as a full-time employee, not as a contractor or temporary intern. 

What is the Maximum cohort size?

Currently our cohort size is a maximum of 18, though it will typically be less than that.

Is relocation assistance provided?

Currently there is no financial relocation assistance provide, so please choose your desired work location(s) accordingly when applying.

When will my cohort start?

You can indicate your desire to join a specific cohort start date, however, by default we will get you setup for the next available cohort.

Available seats are limited, and are typically filled on a first-come basis after our Apprenticeship Agreement is signed, though in some scenarios, specific job location availability may dictate seat priority.

What does an average day on the job look like?

It varies over time. Self-guided learning on LEX. When you are working on a project there are team meetings, addressing assignments, and customer tickets.