Tech Support Apprenticeship

Join a small group of apprentices on a 13-month accelerated career journey, as you gain full-time experience while pushing yourself to learn and grow on your way to becoming a leader in tech.

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 tech support apprenticeship overview

Apply for the Program

Take 10-15min to complete our application and interview with our team.

train during bootcamp

Learn skills and prepare for ServiceNow’s Certified Systems Administrator during a free 4-week Bootcamp


Interview directly with a hiring manager to verify the skills you learned in bootcamp for a role at Global Tech Consulting Firm

Start Full-Time

Get hands-on experience while earning a full-time salary plus benefits as a Tech Support Specialist

Training, Coaching & Mentoring

Receive coaching, mentoring, and additional development for 12 months

Accelerate & Advance

Learn and grow quickly as you advance in the organization and become a leader in tech

Curriculum Overview



  • 4 Weeks
  • ≈6 hours live training + 10-15 hrs additional time per week
  • Tuesdays & Fridays from 6:30-8:30pm or 9pm-11pm EST


  • ServiceNow Fundamentals


  • Preparation for the ServiceNow Certified Systems Administrator



  • 12 Months
  • 4 hours live training + 5-10 hrs additional time per week
  • Tuesdays & Thursdays from 7-9pm EST


  • ITIL
  • Advanced ServiceNow
  • Google IT
  • Computer Network Basics
  • Cybersecurity Basics
  • Systems Admin
  • Operating Systems

Certifications + Credits

  • ITIL Certification
  • ServiceNow Certified Implementation Specialist
  • Google IT Certification
  • Up to 30 credit hours towards completion of Bachelor’s degree (through Southern New Hampshire University) 

Apprentice Testimonials

Ann Eze

Tech Process Associate at Infosys

I received and accepted a job offer from Infosys. This could not have happened without NEW taking the time from your busy schedule to follow up on my specific situation. The bootcamp and apprenticeship have changed my life for the better. So rather than just say thank you to you, I will also demonstrate my appreciation by working hard to excel in the apprenticeship program, as well as utilize the opportunity to the best of my ability. Thank you for your commitment, assistance, and support. My gratitude for your contribution to my future success is immeasurable.”

Naomi Chu

Tech Process Associate at Infosys

“I was clueless at first, but I quickly learned how to find solutions. I don’t feel stuck anymore. Be ready to learn in the program. We are all here to help.”

Job Details & Eligibility

Tech support apprentice

Salary: $35,000 – $40,000
Location: Indianapolis, IN

Program Eligibility

>>> High school diploma (Associate Degree Preferred)
>>> Ability to work full-time
in the u.s.

Our apprenticeship is designed to provide a pathway to a successful tech career where opportunities traditionally do not exist. Therefore, we must insist that all applicants have not yet completed their Bachelor’s degree


What’s the difference between Bootcamp and the Apprenticeship?

The ServiceNow Tech Support Bootcamp is a 4-week intensive training program designed to prepare apprentices to start their full-time employment. Bootcamp requires 15-20hrs per week of live sessions, training, 1-on-1 coaching, studying and portfolio building to be successful.

The 12-month Apprenticeship starts shortly after Bootcamp ends for all apprentices that accept full-time employment offers. In addition to working as a Tech Process Associate, apprentices spend an additional 10-15hrs per week receiving expert training, coaching, and mentoring to further develop their technical and leadership skills.

Does the ServiceNow Apprenticeship cost anything?

As an Apprentice there is no cost to you. All costs are covered by our Employer and Workforce Partners, including any resources and testing/certification costs. We may seek available grant funding to offset any costs so we ask that you connect with a workforce board counselor and provide any necessary documentation for approval of available grant funds as requested.

Am I guaranteed a job?

No, unfortunately we cannot guarantee a job offer. Though the training has been co-designed with our Partner company specifically to provide the skills necessary to start employment, it is up to our apprentices to effectively learn and demonstrate that knowledge in their portfolio and during the interview process.

What happens if I don't get a job offer after my interview?

If you are unsuccessful in receiving an employment offer after your initial interview, you may be afforded the opportunity to interview again after completing additional training. This may require you to attend additional bootcamp sessions with a future cohort or participate in supplemental trainings. Please note that this decision will be made on a case-by-case basis and we cannot guarantee additional training and/or interviewing opportunities. 

If you are not provided another opportunity to interview, you will not be able to continue the program. You will not have any financial obligation for any training you receive, and we hope that the experience, new skills, portfolio and expanded network help you gain employment elsewhere within the ITSM industry.

Can I join any bootcamp?

You can request to join any Bootcamp, however, cohorts can reach capacity so please indicate your preference and we will try to accommodate accordingly. 

When will my final hiring interview take place?

Typically this will be scheduled with the hiring manager during the last few weeks of the Bootcamp. However, your interview may take place several weeks after bootcamp depending on what location(s) you are applying for and the available openings there. 

When will I start the full-time job?

If given an offer, your start date will be negotiated with the HR team. Typically, it will be within a couple of weeks from your offer. However,  this may vary depending on what location(s) you are applying for and the available openings there. 

Can I participate in bootcamp while working a full-time job?

Technically yes, however, please know that this will be challenging. Bootcamp is intense learning and requires between 15-20hrs per week to keep pace. Those that are successful in bootcamp while working full-time must be extremely effective at time management, disciplined in their studies and are able to effectively prepare for the impact of those 9 weeks. 

How is this different from an internship?

Apprenticeship is a full-time job + additional time spent training and receiving coaching and mentoring. While the Apprenticeship support is provided for the first 12 months, your employment is as a full-time employee, not as a contractor or temporary intern. 

What is the Maximum cohort size?

Currently our cohort size is a maximum of 18, though it will typically be less than that.

Is relocation assistance provided?

Currently there is no financial relocation assistance provide, so please choose your desired work location(s) accordingly when applying.

When will my cohort start?

You can indicate your desire to join a specific cohort start date, however, by default we will get you setup for the next available cohort.

Available seats are limited, and are typically filled on a first-come basis after our Apprenticeship Agreement is signed, though in some scenarios, specific job location availability may dictate seat priority.