Tech Admin Apprenticeship
12+ month accelerated career journey toward becoming a leader in tech
Start date: April 10th
Tech Admin APPRENTICESHIP OVERVIEW
APPLY FOR THE PROGRAM AND COMPLETE ADMISSIONS
Attend 4-Week Pre-Apprenticeship
interview with partner for full-time, tech admin role
start full-time & earn college credits TOWARD BACHELOr's
12+ Months of expert training, mentoring & coaching
accelerate & advance your career
EARN INDUSTRY LEADING CERTIFICATIONS
APPRENTICESHIP overview
Pre-Apprenticeship Details
- 4-Week pre-apprenticeship training, followed by employer interviews
- No experience required
- 5-20 hr per week training commitment*
- Live video sessions held Mon/Wed/Thurs 6:30-8pm EST
- *Prior technical knowledge* (hardware focused) can reduce weekly training time to ~5hrs
Curriculum
Pre-Apprenticeship: ITIL, Customer Support, Growth Mindset
Apprenticeship Year 1: Tech Admin
Apprenticeship Year 2: Specialized based on role interest and opportunity
Apprenticeship Details
- Full-time, 40hr employment, Monday-Friday
- Location: In-office
- Apprenticeship coaching, mentoring and expert facilitation 2-3 nights per week
- Additional apprenticeship work (totaling ~10hrs per week)
Year 1
- Working full-time, in-office as a Tech Admin
- Apprenticeship coursework focused on foundational IT skills and knowledge
- Cohort-based experience
Year 2
The Year 1 Apprenticeship goal is to position you for career growth based on your interest, role availability and ability to transition internally.
Depending on your situation, Year 2 can look differently but will typically fall within these 3 experiences after completing the Year 1 apprenticeship:
- You maintain your employment as a Tech Admin II and continue to seek internal advancement. You would not start a Year 2 apprenticeship at that time.
- You are promoted to a Tech Admin III and may have the opportunity to complete a Year 2 Apprenticeship while in this advanced role.
- You are promoted to an Associate level role in a specialized technical function and may have the opportunity to complete a Year 2 Apprenticeship while in this advanced role.
Eligibility & Exclusions
Applicants must meet the below criteria to be considered:
- Must have US Work Authorization (unfortunately we cannot Sponsor)
- Must be 18 years or older
- Must have reliable transportation to work in-office
- Must have a high school diploma and/or associate degree as your highest education credential received.* This typically means fewer than 120 college credits earned.
*Our apprenticeship is designed to provide a pathway to a successful tech career where opportunities traditionally do not exist. Therefore, we must insist that all applicants have not yet completed their Bachelor’s degree.
apprentice testimonials
Check out how NEW’s programs have impacted our apprentices
job details and eligibility
The role: Tech Admin APPRENTICE
Job Responsibilities
Responsibilities will vary based on individual role. These may include, but are not limited to:
- Resolving end user issues with PC hardware and desktop requests and technology issues, including managing customer expectations for resolution; owning escalation of issues to other teams that cannot be resolved; Using business judgment and understanding of firm technology to advise end users on how to use technology tools to solve business problems.
- Teaching end users how to better use technology, including sharing best practices, tech hacks, and communicating technical information to end users at varying skill levels.
- Independently applying advanced technical troubleshooting skills, outside of documented processes, to resolve end user issues.
- Keeping IT ticketing management system updated.
- Identifying and delivering continuous process improvements for positive end user experience through process simplification, automation and issue elimination.
- Imaging and deploying PCs and technology peripherals to end users in the office and remotely.
- Analyzing data analytics to detect patterns in tech support issues and sharing findings.
salary & benefits
Starting Salary varies by location:
Tampa, FL
- Starting Salary: $48,000
- Year 2 Salary: $52,000
New York, NY
- Starting Salary: $58,200
- Year 2 Salary: $63,200
Benefits may include health, PTO, dental, 401k, etc., but will vary depending on hiring company offerings.
Job Details
- Full-time, 40hr employment
- Monday-Friday
- Location: In-office
eligibility & exclusions
Applicants must meet the below criteria to be considered:
- Must have US Work Authorization (unfortunately we cannot Sponsor)
- Must be 18 years or older
- Must have reliable transportation to work in-office
- Must have a high school diploma and/or associate degree as your highest education credential received.* This typically means fewer than 120 college credits earned.
*Our apprenticeship is designed to provide a pathway to a successful tech career where opportunities traditionally do not exist. Therefore, we must insist that all applicants have not yet completed their Bachelor’s degree.
frequently asked questions
What are the participation requirements?
Applicants must meet the below criteria to be considered:
- Must have US Work Authorization (unfortunately we cannot Sponsor)
- Must be 18 years or older
- Must have reliable transportation to work in-office
- Must have a high school diploma and/or associate degree as your highest education credential received.* This typically means fewer than 120 college credits earned.
*Our apprenticeship is designed to provide a pathway to a successful tech career where opportunities traditionally do not exist. Therefore, we must insist that all applicants have not yet completed their Bachelor’s degree.
AM I GUARANTEED A JOB AFTER THE PRE-EMPLOYMENT BOOTCAMP?
No. We will arrange a priority interview with a partner company if you complete the Pre-Employment Bootcamp in good standing but cannot guarantee that you receive a job offer.
HOW MUCH DOES THE PROGRAM COST?
HOW MUCH DOES THE Tech Admin APPRENTICESHIP ROLE PAY?
Starting Salary varies by location:
Tampa, FL
- Starting Salary: $48,000
- Year 2 Salary: $52,000
New York, NY
- Starting Salary: $58,200
- Year 2 Salary: $63,200
Benefits may include health, PTO, dental, 401k, etc., but will vary depending on hiring company offerings.
DOES THE APPRENTICESHIP PROGRAM REQUIRE AN IN-PERSON TRAINING?
DO I NEED ANY PRIOR SKILLS OR EXPERIENCE TO BE ACCEPTED INTO THE PROGRAM?
You will be required to have a general aptitude for technical administration. Other ideal skills include:
- Solve business problems – decision making, analytical skills
- Independently prioritizing your work – setting priorities
- Monitoring your productivity – productivity
- Achieve key performance metrics – results/goal oriented
- Accuracy – detailed oriented
- Performing research and best practices – learning
- Customer support – customer service
- Continuous learning – learning
Do I need to pay for certifications throughout the program?
Pre-employment bootcamp participants (Learners) will be provided course material to prepare for certifications at no cost as part of the program, however, NEW will not provide exam vouchers or financial contribution towards exam fees, except for in the cases below:
- Participants in the ITSN bootcamp have the option to take the ServiceNow Certified Systems Administrator (CSA) exam at no cost during bootcamp if they meet certain outlined criteria. In addition, NEW will also contribute $50 one additional retake of the CSA.
- Pre-employment bootcamp participants (Learners) that have received grant funding will receive financial contribution to cover full certification cost of the initial test, as well as $50 towards only the first retake, (if necessary).
Is there a penalty if I don't complete the apprenticeship?
There is no financial penalty. However, the apprenticeship is tied to the job, so failure to fulfill those requirements may lead to termination of employment.